Every call,
handled.
Every lead, captured.
Mobingo’s AI Voice Agent answers inbound calls 24/7, qualifies callers, captures requests, and logs every interaction — scored, searchable, and ready for your team to action.
From first ring to resolved ticket — automated.
The voice agent handles the full call lifecycle. Your team picks up from a structured, scored summary — not a raw voicemail.
Every call, searchable in seconds.
Filter by phone number, date range, call title, or status. Every inbound call is captured with a timestamp, duration, score, and full summary — so no conversation slips through the cracks.
Advanced Filtering
Search by phone number, date window, title keywords, or call type. Apply in one click, export to CSV for reporting.
Score & Status at a Glance
A colour-coded progress bar shows each call’s AI score immediately. Follow-up flags surface calls that need attention.
Caller Identification
Matching phone numbers are linked to known contacts automatically. New callers are captured as leads for your team.
CSV Export
Download any filtered call log as a spreadsheet — for compliance records, team reviews, or management reporting.
Know the quality of every conversation — automatically.
Every call is evaluated by the AI and assigned a score based on how completely the caller’s needs were addressed. Three tiers tell your team exactly where to focus.
Excellent
Call handled completely. Request captured, information delivered, outcome clear. No action needed from your team.
Good
Most of the caller’s needs were met. Review recommended but not urgent — may still resolve without staff intervention.
Fair — Needs Follow-Up
Call was incomplete, cut off, or the inquiry went unresolved. Flagged automatically so your team can call back.
Excellent Calls
Fully resolved — no follow-up required.
Good Calls
Mostly resolved — light review suggested.
Fair — Follow-Up
Incomplete — flagged for team action.
Everything your team needs, built into one portal.
The Mobingo Voice Agent Portal gives you full operational control — from scripting and scheduling to team management and compliance.
Reports & Analytics
Track call volume trends over 14-day windows. See total calls, weekly breakdowns, and average duration — all in one view.
Custom Scripts
Define exactly what the agent says — greetings, qualifying questions, closing messages. Scripts are editable in real time.
Call Instructions
Set specific handling rules per call type — how to respond to appointment requests, emergencies, or general inquiries.
Contacts Management
Known callers are matched to contacts automatically. Browse, search, and manage your full caller database from one screen.
Tasks
Calls that need follow-up can be converted to tasks and assigned to team members — keeping your queue organised and accountable.
Locations
Configure per-location agent behaviour. Multiple branches or clinics can have separate scripts, hours, and handling rules.
Holidays & Availability
Schedule holidays and off-hours so the agent automatically adjusts its behaviour — no manual intervention required.
Team, Roles & Permissions
Manage who can access what. Assign roles, control permissions, and review the full activity log for audit and compliance.
Designed for businesses that cannot afford to miss a call.
The voice agent adapts to your industry’s language, questions, and priorities — out of the box.
Stop missing calls.
Start closing leads.
See the Voice Agent Portal live — we’ll walk you through setup for your specific business in under 30 minutes.